On May 10, 2024, I raised a ticket (IN05403TV[protected] for repairing of my TV, which is not powering on and having no LED indication. On May 11, 2024, OnePlus executive contacted me and explained me that my TV is out of warranty, so there would be some visiting charges + procurement charges (if required to procure any spare parts).
During the visit, he explained that the TV's MAN board was corrupted and needed replacement, which would cost 5000 INR, excluding visiting charges, and he replaced the board, but the TV still did not function. He said he will bring a new board which would cost 7000/- and need to pay at the store counter. As I was not ready to pay Full amount before the work, I paid him partial amount of 2850/- for new procurement of board. He took the both the MAN boards with him and didn't show up again, and I have not received any updates despite repeated calls. Furthermore, on May 12, 2024, my service request was canceled, stating the TV is out of warranty.
I request:
- Immediate return of my original faulty MAN board.
- A full refund of the 2850 INR paid for the procurement of a new board.
- Proper resolution of my initial issue or an explanation of why it cannot be resolved.
I expect a prompt and satisfactory resolution to this matter. If this issue is not resolved within seven days, I will be forced to escalate my complaint to higher authorities and consider legal action through consumer protection channels.
Executive left the TV with all screw's of TV opened and still now its kept idle on sofa with all parts opened.
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