OnePlus India — Pathetic service

Address: Mumbai City, Maharashtra, 400093

Website: oneplus.net/in

Pranav shetty
[protected]@yahoo.com
No:srrg[protected]

Dear sir/ madam,

Ref: defected piece of oneplus 2

On 9th december 2015 i bought an oneplus 2 sandstone black 64gb mobile phone from amazon. In feb 2016 have discovered that the phone has the fingerprint scanner problem

And i had been to the nearby service center in sakinaka and handed over the mobile to repair and few days later i got a call from service center sating that the mobile was a defect piece and i need to contact the amazon people the for my concerns.

When i submitted my phone it was in a very good condition without any damage except the fingerprint scanner not responding. So i spoke to customer care of oneplus and there they transferred my call to the escalation department where i spoke to mr. Avinash

Mr. Avinash was very rude and also he misbehaved a lot with some rude words saying it is not his problem and i can complain anywhere i want. This is not acceptable and i’m very disappointed with service of oneplus.

I am not getting a proper response from oneplus team since past two months. And i need my phone back asap and in a proper condition please note i will not accept damaged phone in any case. I am tired talking with customers service and escalation team especially mr. Avinash who was very rude and misbehaved to his core.

I have been talking to different people from your customers care. I would appropriate if you can find the solution for my concern.

I have written multiply mail with regards to my complaint and also there has been request reference no generated.

On the serious note you need to resolve this matter.Please note this is our hard earn money and i will not let go it in anyway. My request is not to take your customer for granted.

As you are in breach of contract i am entitled to have the phone repaired/replaced or refunded.

I have been back and forth past two months now since i have submitted my cell phone to your service center and on 30th march 2016 i have written my first mail to oneplus, today is 18th of april 2016 and still you are saying that you are waiting for the update from your team.

I really fail to understand that what is exactly going on. Its very simple that i have submitted my cell phone in proper condition (Only some minor finger print error) and know your giving it back to me wherein with body is damaged.

It is very ridiculous to receive such response.
As since long i’m chasing to resolve the issue, which is pending at your end, as i have requested to return my two months old mobile in good condition.

I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.

Please do the needful