OnePlus India — Service - Repair Issue

Jaikumar Tejwani

from Delhi, Delhi

Oct 22, 2016

Address: New Delhi, Delhi, 110065

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty as the damage is caused due to some liquid inside the phone.

To my great surprise, the power of the phone went off while I was talking and there cannot be any chance of liquid getting inside it, however they have refused to address our problem and demanding a repair charge of over Rs. 17, 000/- to change the mother board. This seems to be cheating on me without taking ownership of fault in the mobile instrument.

Request your intervention to resolve the problem.

CA Jaikumar Tejwani
[protected]

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Comments

dheer2690

from Vasai-Virar, Maharashtra

Oct 25, 2016

Recently bought One plus 2 mobile through online cost around 23000 rs, after 2 to 4 months, it got repaired, then I went to some customer service company of one plus, said mother board repair cost around 17, 800, is this the way to get service details, this is the worthy of the product.