OnePlus India — TV U1S 50"

Address: OnePlus Delhi office

Purchased a TV from OnePlus on[protected] Now after 3 months of purchase the panel got lines and damaged it was manufacturing defect so asked customer care to replace it they took almost 15-20 days to replace that in around December 2021. Now again getting the same problem since 2 days again panel is damaged it is again a manufacturing defect don't know which parts company is using inside it. Now TV warranty is 1 year and panel warranty is 2 years so they are ready to replace the panel but Asking to pay amount for service charge and logistics of the panel from there warehouse to my home location. Already suffered twice in 13 months if I changed it again and it got damaged again than who will be responsible there is no testing for the product. It has caused so much to the mental health as the TV was launched at the price of 50K(half lakh) just to see that falling panel twice in 13 months which is definitely a manufacturing defect and many people are suffering due to that. What is the probability it will not fail again in next 8-10 months if I pay the price and change the panel. That is why seeking help from consumer forum to ask the company to give the justification and also compensate the cost of TV and mental health cause due to there product.