Dear team,
This is more a request than a complaint.
I got my broken display changed from a local shop, who duped me for 8k with a fake display that gave problems within a week... After that i had to go to your service centre and spend another 8k (7.9k) to get it repaired.
While i understand i should have gone to your service centre directly, there are only 2 centres in whole of pune and not convenient to go to for many. Plus once we go to the seasons mall service centre over weekend, you have to be ready to spend atleast an hour qaiting in queue as the process is slow and its crowded. Hence, many like me opt for the more convenient option.
I request you to break the chain of these fake displays and target the original distributor. I can send you the fake display and the details of the retailer. I know of one more oneplus customer who was similarly duped by the same retailer.
If you can take this up and do something to break the racket of these fake displays/parts in the market, it would be a tremendous good service to your customers and their experience with the one plus smartphones.
Hoping for some action from you.
Kind regards,
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