OnePlus India — Worst service for a device under wararnty

Address: Hyderabad, Andhra Pradesh, 500068

My charging cable was damaged and visited the service center as the device is under warranty, service center dint have spares. And the spares should be shipped from bangalore. From past 15 days same status part is not shipped to hyderabad.

My device is under warranty and cable was damaged. Ideally it should get replace immediately, store dint have stock and they should get shipped from bangalore.

Its been 15 days still part did not arrive.