[Resolved]  Oyo Rooms — Hotel does not exist and no rooms available

Address: Bangalore, Karnataka

oked OYO room for 2 nights stay at Marathahalli, Bengaluru through Makemytrip.com(Booking ID: NH[protected]. They did not provide me a complete address of the hotel. They never provide the name and complete address of the hotel. After a long search, I managed to find the sign board of OYO rooms at Marathahalli and entered the hotel just to find that my booking was not for that particular hotel. I called the customer support again asking them for the correct hotel address. Finally, they gave me an address. When I went to that hotel, I was told that all the rooms are already full andthey cannot provide me any room for that day. I finally found a hotel nearby and checked in there . I called the customer support again and they just told me that my case was escalated and they would call me again in a an hour. I neither received my call or an apology mail from them. I am still waiting for a call from them as well as the refund. Never book a hotel from OYO rooms. It's better you book it directly by calling a hotel.
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Aug 5, 2021
Complaint marked as Resolved 
 
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Dear shreeramrs

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for Inr 2564.00 has been initiated from our end on 2-Jul-15 and same should reflect in your account as per your bank processing cycle towards the original form of payment.

Assuring you best of our services.

Team-MakeMyTrip Care

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