Payback — Card security

Address: 560048
Website: www.payback.in

My Card number is [protected]. i had lost this card on 6th June 2016 at Big Bazaar, Phoenix Market City, Whitefield Main Road, Mahadevpura, Bengaluru, Karnataka 560048.
I had called up Payback Customer Care on 28th after i received message that my point had been redeemed, to block the card and reverse my points, however the concern is how can someone use my card in Big Bazaar without PIN or OTP
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I had redemption order placed order no 1678631 on 12 oct still not received on logging in account shows no order placed points deducted 9000+
their is no one to address the issue
the ref no given of blue dart does not exist
fake company, no reply from company

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    Bangalore North, Karnataka
    India
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