Payback — Missing 30,000 (approx.) Points

Website: www.payback.net/index.php?id=120&country=886

Over the past one week, my Payback points linked to my official ICICI Bank, have all suddenly vanished from my account. I have tried reaching to customer care also. But, to no respite as they don't even pick up the call. The official number just says "The number you have called is a higher call rate number, premium charges may apply". The call disconnects after this. The alternate contact is also not reachable. Cannot find any alternate mail id or contact details of nodal officer also. Please help! I need clarity & my points back.
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