I would like to file my extreme dissatisfaction with PAYBACK Customer Service with reference to case number[protected].
Long story short. I have never received PAYBACK card (physical card) even though I am member for past 6.5 years. Also I have raised case to PAYBACK Customer Service care for at least 4 times asking for delivery of card. But every time they close the case saying that "Card was not delivered". But they never give me the reason. And this time, from the very beginning of the request, I have detailed explained my issue and dissatisfaction with customer care and particular ly asked them to escalate to their higher level to look into it. But they are very reluctant from the beginning and they totally ignore my concern at all.
This is the most pathetic customer care at any level. I could say this because, all the communication are in written format.
(I am unable to see option to attach the conversation. Else I would like to attach the whole email communication). Was this information helpful? | 
From: raja.[protected]@hotmail.com
To: [protected]@payback.in
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Tue, 10 Feb 2015 16:39:00 +0530
Your response really don't make any sense to my earlier email. I asked your Manager to reply me as an evidence of escalation. But still you don't bother to any words what I say here. I am still getting response only from Customer Service Representative. Why the hell you neglect to consider any of my emails.
You said my case has been ESCALATED (??) but it's been 3 days and there is no response in correspondence to my request. And where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because I just see that you guys continuously don't give any damn to my request. And from the very beginning I am telling you that you guys are pathetic and HIGHLY UNPROFESSIONAL. I am trying to find my way to complain you in public forum.
Parallelly, you guys try to find out reason for not delivering my card for past 6.5 years and even after I have manually raised request CARD request for 5 times.
I am so disheartened by your service. And please stop toying me with your "We understand your problem.." words in your next email. If you ever reply me with the words, "We apologize" or "we understand"... I am going to send you a very harsh response and I don't want you to put me in a place to you like the way you are doing with me.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Sat, 7 Feb 2015 15:26:55 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
We sincerely apologize for the inconvenience caused.
We would like to inform you that we have escalated your request to our concerned department. Once we get an update from our concerned team we will contact you with an appropriate resolution.
We request your kind co-operation in this regard.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Thursday, February 05, 2015 06:15 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
This is high time now. Will you give me escalation contact or you want me to file complaint against in some public forum?
Would you care to tell me why they never deliver card to my address. Why you guys don't give me the reason why it was failing again n again. Instead I am warning you so many times ans still you guys are giving me same again and again.
I don't want email response from you and I want apology letter from your managing director. Else I am going to file a complaint in customer forum. This is the last email I am sending you regarding this.
--- Original Message ---
From: "Membercare Payback" <[protected]@payback.in>
Sent: 5 February 2015 17:59
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'd like to offer my apologies on behalf of the courier partners for not being able to deliver the PAYBACK card within the promised date and I do understand that we cannot measure the inconvenience this may have caused to you.
Kindly do not worry since we will sort things for you at your satisfaction. Once again I request your pardon for any trouble this has caused.
Also, we would like to inform you that once your PAYBACK card get dispatched automatically the courier dispatch details would be sent to your registered email ID. We request you to wait for specified time limit.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Wednesday, February 04, 2015 03:39 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Good luck to you!!
I am not going to leave you this time.
If I don't get my card this time, I will escalate this to high level.
Any estimation from your side when I will get my dispatch details?
Because last time also I have been notified that my card has been dispatched but I did not get any courier track number.
Still I could say... I really don't think I will get my card.
Now my trust on your customer care has fallen even worse.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Wed, 4 Feb 2015 11:29:42 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
We would like to inform you that once your PAYBACK card get dispatched automatically the courier dispatch details would be sent to your registered email ID.
You may check at the courier and revert us in case of any inconvenience. We request you to wait for specified time limit for the PAYBACK card to be delivered.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Monday, February 02, 2015 10:30 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Hello...
Do you understand what I am trying to say here?
I am betting you that I won't receive my card. Are you IN for the bet?
I am more then 1000% sure that I will this. Because I know your service is poor and pathetic. Please stop sending automated template replies and send me a valid response.
Are you in for the Bet? How much you would want to quote as BET for your quality of service?
I would just like to see that at least you have trust on your service?
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Fri, 30 Jan 2015 18:39:03 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'm sorry to hear that you have yet not received your PAYBACK card and we understand your disappointment.
We sincerely apologize for the inconvenience caused. We assure that your concern will be resolved as soon as possible.
We would like to inform you that your request number[protected] for the card was registered on[protected] hence we request you to wait for 14 working days[protected] for the card to be delivered.
We request your kind co-operation in this regard.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Mohamad Azaruddin Pasha N M
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Thursday, January 29, 2015 05:21 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
I really don't think you understand anything. I assume my PAYBACK accoutn created along with my ICICI Bank account. So it's been 6.5 years I am member of PAYBACK and I did not receive card even once. And every time I raisea request, then also no use.
You know what? I bet this time also I wont get my card.
Can you escalate this to your highest official. Because I really don't want to write craps when I know things don't work.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Wed, 28 Jan 2015 13:18:47 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'm sorry to hear that you have yet not received your PAYBACK card and we understand your disappointment.
We would like to inform you that we have processed your request for the non receipt of the PAYBACK card and the reference number is[protected]. The request has been forwarded to our concerned team and the card will be delivered to you in the next 14 working days[protected].
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Mohamad Azaruddin Pasha N M
Customer Service, PAYBACK
-----Original Message-----
From: raja.[protected]@hotmail.com (raja.[protected]@hotmail.com)
Date: Tuesday, January 27, 2015 09:07 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: Web contact enquiry : CARD RELATED
Web Contact information
Full Name : RAJA T
Category : Don’t have a PAYBACK card
Year of Birth : 1988
PAYBACK Card number : [protected]
Registered email address : raja.[protected]@hotmail.com
Registered Mobile Number : [protected]
Address line 1 : B-403, Green Olives
Address line 2 : Beside Symbiosis D Campus Hostel
Address line 3 : Andhra Mess Road
City : Pune
State : Maharastra
Landmark : Behind Persistent Company
Pincode : 411057
Login Status : Verified
Query Request : This is the 1000th time I am raising a request for my Payback card. Would you please consider this for heaven's sake and let me know why are you not delivering my card?