Paytm — Amount deducted but bill not paid

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm.com

I initiated a payment of Rs 410 towards electricity bill payment (Order no [protected]). Amount from my bank was deducted but bill payment failed. When I complained about it, paytm said(mail) I will receive my money back within 48 hours. it's been more than 48 hours, no action taken yet. My new email was not replied. This was my first transaction on paytm and I feel cheated. In my initial complain, I sent the screenshot of bank message as a proof.