Paytm — Balanced fund of Paytm get nil

Address: Ranchi, Jharkhand, 834001

Dear Team,
this is to inform you that my Paytm balance of Rs. 1701 get nil while i tried to make payment to a shopkeeper. The transaction was not successful. But my balance got reduced to Rs. 0.00. I have notified Paytm team by drafting a mail to [protected]@paytm.com on 29th Dec 2016. A responding mail came to me by giving reasons of failure. I have replied it by requesting them to please make the refund of balance fund but no response to this has been made till time nor the return of balance fund has been made in my account. So, please do the needful as soon as possible.