| Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: www.paytm.com |
My mother's debit card was used to make 2 fraud transactions to Paytm on March 9th. I contacted Paytm on the same day and they promised to refund the 2 transactions. However, even after 45 days, 50 emails and 5 long calls, we did not receive the refund. I posted my complaint on Twitter and sent Paytm messages on Facebook, but they kept replying "Please contact your bank to assist you further. Thanks!" So much so, that when i called Paytm regarding this issue, their cyber cell executive shouted at me and harassed me instead.
Finally, i posted the issue on Facebook and since the post was spreading with other people agreeing that Paytm has pathetic customer service, I believe they were in a little pressure and contacted me, but still provided the same response to contact my bank. The next day (April 22nd) I received the refund for ONE of the transactions, but the second is still stuck with them. I contacted them again asking if the transactions were in fact processed together, why didn't I receive them together. They asked me to wait till Monday (Apr 25th). I did and we still didn't receive the refund.
This is enough! I don't have the time or energy to wait another 45 days, write another 50 emails and spend another few hours calling them to get the refund for the 2nd transaction.
- Paytm doesn't just have horrible customer "service", they are also indifferent to frauds. They did not take any action against the reported fraud account
- They didn't bother that the customer here (my mother) was already going through the trauma of being duped by the fraudster and had lost a lot of money on other websites as well (on which the fraudster made transactions) and have no respect for the customer's time or trauma.
- And they did not refund the amount that they promised to and aren't even ready to help or investigate where the amount is stuck!
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