Paytm — Denial of paytm cashback[15%] on consumer product purchased.

Address: Gautam Buddh Nagar, Uttar Pradesh, 560061

Website: paytm.com

Vide order id.[protected] dt.13.04.2016 i had placed order for purchase of symphony diet 22 t 22 l tower air cooler [white] on pay tm portal, which had declared offer of paytm cash back [15%] on net product price of rs.9250 amounting to rs.1388/-. The product was supplied vide invoice no.5520/2016-17/2702 dt.14.04.2016 which was received on 23.04.2016 from bluedart courier. Whereas;
- the pay tm cash back [15%] rs.1388/-which was stated to be credited to my account after delivery was not credited.
- on e.Mail reminder dt.03.05.2016, the company denied the same on the pretext that promo code was not applied in the process of order booking/. Making the payment online, whereas i had very well applied the code.
- there is no recorded evidence to indicate whether coupon code was applied or not applied.
- it is a common sense that no consumer would fail to avail the discount when paytm cash back is the principal criteria for purchasing the product through pay tm portal.
- the dicount amount of rs.1388/- may be small for an individual as such.
- but the principal question is how many consumers they would have denied/cheated the payback on some silly pretext. The amount may be staggering, if one gets the information under rti act.
- hope the issue will be investigated in the interest of fair justice.