Paytm Mobile Solutions — Amount deducted but transaction failed. Paytm Mobile no. [protected]

Address: Pune, Maharashtra, 411038

Website: paytm.com

I tried to add Rs.1620 from my debit card to the Paytm account for mobile number - [protected]. It showed in paytm app that transaction failed, but the amount got deducted from my account. I tried the same transaction again and the same thing happened. Hence, total amount of Rs.3240 has been deducted and the amount has not been added to paytm wallet. I did not receive a refund from the bank as well as the amount was transfered according to them. Please look into the problem and please transfer back the amount. Thank you.

Transaction date: 25.12.2016
Paytm Mobile no. [protected]