Paytm Mobile Solutions — Amount not deposited in my saving account

Address: 201 301

Website: paytm.com

On 23rd dec, 2016. I received a e-mail from paytm about the confirmation of transaction of rs 10000/- in my sbi saving account, this amount was never deposited. Later after i tweet about my issue they gave me a arn number, this transaction was never attempted in my account as i heard from my helpline number, after visiting the bank i was told that no such details are available with them. Its been more than 13 days i still don't have my money nor any reponse from paytm.