Paytm Mobile Solutions — Balance deducted but not refund in bank account

Address: Ahmedabad, Gujarat, +91

Dear sir/ma'am,

I did a payment of torrent electricity bill on 9th december by using paytm but i found that the transaction failed and my amount (1650 rs.) was deducted from my bank account. It was told that i would be refunded but i din't get any refund. I mailed earlier also but i din't get any response from your side. So could you please check and tell me what exactly happened and why didn't i get my refund.

Order id - [protected]
Payment of torrent electricity bill
Date - 9th december, 2016