Paytm Mobile Solutions — Balance not display

Address: 380007

My mob.no.[protected] from ahmedabad.i send rs. 100+1100 to [protected] alpesh shah. he receive text message.but paytm balance diplay 0. tr.id. [protected] (100 rs) and [protected] (1100 rs). send date 30 dec.2016. my passbook balance is cut. but alpesh shah passbook balane is 0. pl. process immiediately. give me a satisfactory answer. as soon as pos.