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Paytm Mobile Solutions — I am unable to login to my account linked to mobile num [protected]

Address: Gautam Buddh Nagar, Uttar Pradesh
Website: www.paytm.com

I have paytm account with
Mobile number [protected]
Email id [protected]@gmail.com
This account is active from last 3 years. And now from 23rd may'17, i am unable to login to my account. It is saying invalid username and password.. And when i tried to do forgot my password.. They are not sending any reset password... I tried to contact them through customer care number.. There is no executive to attend.. They always tell we will get back to you.. But no one contacted.. I have send email to cybercell of paytm 24 hrs back. They have raise a ticket with ticket number 30170955 but they have not resolved it.. Through my firends account, i have registered my problem with another query number i. E. 30171992. But they have not attended this too.

I have active wallet money in my account.. And i need access to my own money.. If they cannot give me access to my wallet then they should atleast transfer this money to my linked account.
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May 25, 2017
Updated by dbbansal This is the active statement for the month of April linked to the same mobile number and email id which proves my case that my account is active on paytm... now also i got call and they are fooling me by asking my cvc number of atm card and they are telling if you will give cvc number of your atm then only we will transfer your balance to account.. otherwise they will not transfer money to my account...

Who asks for CVC number to pay into my account... They are fooling their loyal customers.

May 25, 2017
Updated by dbbansal They are calling again and again and speaking in harsh language and forcing me to provide them cvc number..There are strict guidelines from bank for not sharing these details then how they can ask for such privileged information. They can simply transfer this money into the bank account associated with this account but they are not doing that..

This was not expected from them at all... worst customer support ever received form any wallet
May 25, 2017
Updated by dbbansal i agree with you diksha... as they are telling ki we have opted out of paytm payment bank.. so our accounts are deactivated but the problem is this that they are not providing any solution and in case they want to deactivate account they should transfer our balance to our accounts linked to our bank account.. but they are not doing that also...
May 25, 2017
Updated by dbbansal From the time i have posted my concern online... i am getting some fishing calls... they are asking for card number, expiry and cvc num...

It is advised to all not to share... that will deppen our burden.. may be they will hack our account...
 
7 Comments

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Comments

hey bhai mera paytm account bhi same problm btaa rha h kya aapko kuch ptaa lgaa kya hua h apne pytm account ko??
Reply
I agree with you sir. I am facing the same issue since 23may and the customer care executive calls and ask for all the details of our card which seems irrelavant and fraudulent.
Reply
Ni bhai.. ab tk pta ni lga kuch bhi... aisa lag rh h jaise humara account hi exist ni kr rh h... nd jitne bhi rpa padhe the wallet mn.. uska bhi koi status ni bta rh
Reply
haa bhai mere paas bhi call aaya tha card details maagne lgaa mene mnaa ker diya to call cut ker diya usne..bhai account bhout logo ka gayab hua h i think
Reply
Looks like our accounts are inactive ! Ye paytm bank ke aane k baad hua h !! Some bug ?? Fraud?? Not sure but inka customer care is very bad. I will make sure none of my near and dear one use this site any more
Reply
Have you guys tried sending out a mail at [protected]@paytm.com. I suggest you do that. I got a reply from them to transfer my money in my bank account. And they are asking the valid details like bank account and IFSC code which is necessary to transfer the amount and not the card details like these fraud calls from unknown ppl(since this forum is open to all I think people are looking at it and calling us as we have updated out contact details here as well ).
Reply
same thing also done with me. ek bar mail me reply aaya ki detail me snapshot ke sath problem describe karo to maine problem send kiya magar bad me koi reply nahi aya.
Reply

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    +91 12 0477 0770 [Head Office]
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