Paytm Mobile Solutions — Irctc paytm not refund

Address: Ludhiana, Punjab, 141003

Website: www.irctc.co.in

I booked a ticket from my credit card 10 dec 2016, bt ticket was not made from irctc. bt my bal is deduct from credit card .
amt is 786 per ticket
same amout one more ticket, both tickets not made by irctc bt payment deduct from my account at trctc paytm
i call credit card officer, he said irctc pay tm is not settled your payment so pls call paytm
but paytm cant pick my call