Paytm Mobile Solutions — Issue regarding money transfer

Address: 282004

Website: Paytm.com

On 18 dec i tranfered 5000₹ from my bank a/c to paytm wallet and it was not transferred but money was deducted from my bank a/c... Its been more than 15 days nor they are giving my money back as i have checked my bank a/c and paytm wallet nor they reply of my mail which i daily send to them i need to take a legal action against them they are doing fraud kind of things nor any of there customer executive call to ask for any kind of problem and solution
My paytm registered mobile number[protected]
My wallet transcation in -[protected]
Bank txn id-230369
Time was 9.40 pm
Date 18 dec