Paytm Mobile Solutions — money debit from bank

I have done transition in irctc tatkal traint ticket using patym.
My mobile number is [protected] through which i done transaction. But due to no train tickets, that transaction is downed but money debited from my bank. After then i receive mail regarding money credited to paytm wallet, but when i checked in my paytm wallet, it shows zero.
Please provide details.
My contact number is [protected].
Mail id is: [protected]@gmail.com

Thanks& regards
P v v satyanarayana