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Paytm Mobile Solutions — Money not refunded the bank account

Address: New Delhi, Delhi, 110084
Website: paytm

The amount of 2000 rupees still not refund in my state bank account.. I have send back money to my bank accounts dated 20.12.2016 and i have received a msg (We have refunded rs. 2000 to your sbi bank for the your order id [protected] on paytm. Your bank could take upto 7 working days to credit the amount) but still we have not received the rs. 2000 in my bank.
Please solve this problem
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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