[Resolved] Paytm Mobile Solutions — My 5000rs bank transaction failed but amount is not refunded back to my paytm wallet

Gaurav Patna

from Bihar Sharif, Bihar

Dec 27, 2016

Address: Patna, Bihar, 800002

Website: Paytm

Dear team Paytm,
I am actually a very old and happy customer of Paytm.. But unexpectedly from yesterday I am facing a problem..
I transferred 5000rs from my wallet ([protected])
To Suraj Granite.. But after 15 minutes I received a massage that bank refused to accept payment so your 5000rs is now again in your wallet (I am attaching the screen shot of that massage) but it's not on my wallet.. So kindly do investigate it and solve my issue immediately and for this I'll always be very very thankful to you.

Order id - [protected] (I am not 100%sure but kindly check it)
Regards
Gaurav.

+3 photos

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Dec 27, 2016

Complaint marked as Resolved

Dear team Paytm, I am seriously very sorry for my last complain.. As it was just a misunderstanding and now it is totally clear.. I am proud to say that Paytm is life changing app for me.. It makes my life so easy.. So once again Paytm guys sorry for doubting on you.. God bless you and happy new year 2017 cheers.. Regards.