Paytm Mobile Solutions — My tata sky recharge jumped and money not returned yet

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

I started recharge for Rs.300 to my Tatasky DTH account. The amount deducted immediately but not reached my tatasky account and it shows "payment confirmation awaited" for the past 7 days.
I raised so many tickets to customer care and no actions taken.
I tried too many mails to [protected]@paytm but of no reply any way.
So frustrating. this people are playing with our Money.
I trusted paytm much but of all in vain now.
There is not even a single customer care number to reach this people.
All numbers are of recorded message structure.
Surely we must have a cyber complaint cell to complaint about these type of websites. Am so depressed of their service.