Paytm Mobile Solutions — Online Recharge under Processing since last 3 days

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Website: Patym.com

I have recharged my Metro card on 24th Dec with Rs.200 with Order no: [protected] and payment is deducted form Bank Account, It got Confirmation Message that Paytm is received my Payment.
But Recharge is still under Processing Since 3 day i Tried to contact but No response no Paytm side on Automated response given by their System and no customer care associate is reachable.
this type of response to their Customer is very frustrating to customer.
I want my money back.