Paytm Mobile Solutions — Payment not received via paytm wallet

Address: Jamnagar, Gujarat, 361347

Website: www.paytm.com

Hello
i have merchant account in paytm.com [protected]
in this account i did transaction at 21/12/2016
but i cant received payment of Rs 5000/-
i filed complain to team leader Mr. Hitesh Pathnesha
But he didnt solve my complain
today it self i talk with Mr. Vivek Java with call conference Mr. Hitesh
In this Mr. Vivek told me like that "i cant solvve your complain if you want to do any thing do it your self"
this answer by Mr. Vivek Java (i Dont know who is Mr. Vivek Java)