| Address: Gautam Buddh Nagar, Uttar Pradesh, 388450 | | Website: Paytm.com |
On May 21 we received a message from Paytm that Since One97 Communication is transferring business to Paytm Payments Bank I had an option opt out of Paytm. So on the same day I wrote them an email expressing my desire to opt out and transfer my balance in the wallet, to my Bank Account.
Paytm ignored my message and responded only when I cautioned them that I will report to RBI. But their response had no relevance or reference on how to opt out. Till this day they have not co-operated.
Meanwhile, my Paytm App asks for registered mobile no. and password on exercising any Menu option. On entering these it gives a message 'Invalid...'.
On using 'Forgot Password' to get the Reset Link, the App says that an email/SMS has been sent. However, no email/sms arrives. So password Reset is not possible either.
I am not able to use the wallet and over Rs. 13, 000/- are stuck in there.
Paytm does not respond to emails either. It is as if you are writing to a wall.
While Govt Of India is propagating digital payments do they realize what a common man is going through dealing with Paytm? RBI has even gone and given this company a 'Payments Bank' licence.
We expect an immediate action on our desire to opt out of this cheat. Or, we will legally escalate our complaint to any lengths we have to. We cannot be robbed like this. And we will ensure that we are redressed.
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