Paytm Mobile Solutions — Refund paytm wallet amount of Paytm mobile banking

Address: Jalna, Maharashtra, 431209

Website: Paytm care

I transfer Rs.5000 two times totally amount Rs.10000 date 28/12/2016.
This amount returns in my wallet 29/12/16 5:30 am then I press returns to bank but not receive in my banks account.
After date02/01/17 i go my bank SBI they say me "I don't help paytm mobile banking matter, you call costumer care of paytm".
So plz help me...and plz.return my money in my banks account.