Hello,
My Name is Pankaj Singh, I booked a bus ticket through Paytm App through my [protected] no. & Timings of Bus ticket is 6:15 AM on September 22, i reached at boarding point 30-40 minutes early but bus has not been arrived on time, then on calling to given no., Caller doesn't respond, then I called to Paytm customer care executive who provide me the bus operator no. [protected] To contact but again and again on calling that person doesn't pick the call but after continuous calls he picked then that person is saying that bus will arrive at boarding point within 10-15 minutes, then I asked for driver no. Then he has given me the staff no. [protected] & when I called to that no. That bus staff is saying that they had depart from Agra right now and they will reach at 10-10:30 AM, and I booked this bus to reach my destination before 12Pm as bus destination reach time is 11am, if i get to know this before booking then why I will book this, also Paytm has not provided me these details, i asked to bus operator to cancel my ticket and refund my full amount, as i can't wait this much that bus will arrive at the time when it is showing to reach Allahabad.
After continious calls to paytm customer care from September 22 till today, i am getting only illusions that i will get my refund within 10 days, after 10 days they are saying that 10 days will be excluding weekend & holidays, then also i called after that also, but now they are saying your issue has been highlighted from starting, it will be resolved but when don't know, today it's 19 days has been completed but still i didn't got my refund, rectify this issue and refund my money as soon as possible.
Order I'd - [protected]
PNR - 65920
Traveler Name - Pankaj Singh
My contact No. [protected] Was this information helpful? | 
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