Paytm Mobile Solutions — Send money to bank account but not received or not refund in account

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: paytm.com

Hi!
i 'dont understand you guys are playing games with me i'm sending lot's of reminders regarding my refund status. still there is no response from your side . Even my order to send money to my bank account from my Paytm wallet. The money will be debited in my Paytm wallet but you guys are not refund my amount in my bank account still transaction done on 29/12/2016 now date 04/01/2017...below mail message i'm revived Dec-29th 2016
whether you people are going to solve my issue are i have to go other option...
Bank Txn ID : [protected]
Wallet Txn ID : [protected]