Paytm Mobile Solutions — Transfer amount of rs 1000 did not receive

Website: Paytm.com

I transfer rs 1000 on 27 dec to the paytm wallet of my other mobile no. Amount has deducted but still did not credit into my wife paytm wallet. I have written the email to paytm support but no response ..we get. How did government recognize this paytm to deal in cash of public? IVR does not fullfill the purpose in this type of cases. Please lodge my complain and looking for getting back my amount.