Paytm Mobile Solutions — Transfer money failure but not back my banks account.

Address: Jalna, Maharashtra, 431209

I transfered money rs 5000 two times transfer total amount 10000 at date-28/12/2016 from my bank account (State Bank of India ) to my paytm wallet . Very soon the msg from our bank came that the amount has Ben debited. But my wallet didn't receive that amount after waiting or 24hrs we contacted our bank. it said that your money has been debited but we just can't help you to refund it back in your account as we have no information. As per the FAQ shown by the paytm app we waited for the next 48hrs. Soon we were helpless we contacted to paytm costumer care no. Again the same thing. I wrote a complaint earlier too. One person from paytm contacted us he assured us that our money we'll be refunded in next 48hrs. But nothing happened. I'm totally confused and now irritated too by this kind of inconvenience. Please I request you again refund my money back.SBI banks not help me.Plz.