Paytm — Money deducted from wallet but transaction failed and money not returned

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

Order No :[protected].
After payment failure, it was showing it as pending payments and all the money in the payment wallet had been deducted.I asked to return the money but they said that they did not receive any money from wallet and bank will return it with in days.
But if the transaction had got failed even before the selection of any bank then how and which bank would return my money?
They have been asking for bank statement now. Statement of which account should I provide them if I did not select any one while making the transaction? I have still not received money back into the wallet. They have closed the ticket for 5 times and very cunningly they have removed that complete order from order history.! The biggest fraudsters!!