Paytm — Money not credited in my ICICI prepaid card

Address: New Delhi, Delhi

Website: www.paytm.com

I transferred the amount of 5000 using my ICICI prepaid card on 30/12/2016 into my ICICI bank account however amount not transferred.
It was showing pending status for long then I opted to get it back to my prepaid card however this is also not done. I have enquired with ICICI bank and they confirmed that it is pending from PAYTM only. Need to co-ordinate accordingly. I registered no. of complaints meanwhile, but none of the authorities from company is seeking their responsibilities.