Paytm — Non-transfer of amount from bank to paytm wallet (Mobile app)

Website: paytm.com

This was the complain lodged to paytm care :

"sir, kindly let me know about my complain made on[protected] which was as follows :
Request for transfer of rs 6000 from sbbj sb a/c no...507 via debit card...405 to my paytm account wallet (Mobile number 7073*) was made on 25.11.2016 and the request was informed as successful (Query processing) at 5 pm, the amount was debited from sbbj a/c on 25.11.2016 but it has not been credited in my paytm account wallet. Please help.. Help!!!"
No response has been received from paytm till date. I am a student. Please help.