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[paytm care] re: rctkt - others
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[protected]@paytm.com
Mar 17
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Spshibu, mar 18, 02:53:
Hello sunil,
We understand that the refund of inr. 1652 is still not reflecting in your bank account/card. Sometimes, bank takes little longer to get this amount reflected in your bank account/card.
We have checked your account and noticed that you have already initiated a refund request of inr 1652 on[protected] . Your bank may take 3-10 working days (And sometimes even more) to show this money in your account/card. And you can again add money to your paytm wallet.
If your refund is not credited within 10 days, let us know. We will look into this.
If you need any further assistance, please let us know.
Thanks and regards
Paytm care
Ssgaur2004, mar 17, 14:24:
Name: ssgaur2004 | email id: [protected]@gmail.com | order number: rctkt - | message: sir,
Please cancel the transaction no. [protected] dated 16.03.2015 for rs. 1652.00, which was done wrongly by me & deposit the refund of rs. In my paytm wallet urgently.
Thanks & regards,
Sunil sharma | issue type: others | time:[protected]:24:17 |
This email is a service from paytm care.
[jprw4o-3lmn]
[protected]@paytm.com
Mar 30
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Spicepaytm20, mar 30, 14:56:
Hello sunil,
Thanks for contacting us. We understand that your refunded amount is still not reflecting in your bank account.
Sometimes, we don't get confirmation from the bank that your money has been refunded. In order to verify the same, we request you to please email a copy of your bank/credit card statement in pdf format, from the date of transaction to till date, to us.
This will help us solve the issue at the earliest. Looking forward to hearing from you soon.
Thanks and regards,
Paytm care
Ssgaur2004, mar 30, 12:31:
Rs. 1652 is not deposited till date in my bank account no. [protected] of bank of baroda. Hence please deposit this amount at my paytm account mentioned above.
Ssgaur2004, mar 30, 12:20:
Plz deposit rs.1652 immediately in my paytm wallet linked with mobile no. [protected] by cancelling the order mentioned above
Spshibu, mar 18, 02:53:
Hello sunil,
We understand that the refund of inr. 1652 is still not reflecting in your bank account/card. Sometimes, bank takes little longer to get this amount reflected in your bank account/card.
We have checked your account and noticed that you have already initiated a refund request of inr 1652 on[protected] . Your bank may take 3-10 working days (And sometimes even more) to show this money in your account/card. And you can again add money to your paytm wallet.
If your refund is not credited within 10 days, let us know. We will look into this.
If you need any further assistance, please let us know.
Thanks and regards
Paytm care
Ssgaur2004, mar 17, 14:24:
Name: ssgaur2004 | email id: [protected]@gmail.com | order number: rctkt - | message: sir,
Please cancel the transaction no. [protected] dated 16.03.2015 for rs. 1652.00, which was done wrongly by me & deposit the refund of rs. In my paytm wallet urgently.
Thanks & regards,
Sunil sharma | issue type: others | time:[protected]:24:17 |
This email is a service from paytm care.
[jprw4o-3lmn]
Sunil sharma
Attachmentsmar 30
To paytm
Sir,
As requested by you, please find attached herewith the statement of my bank account for your verification of the refund of rs. 1652. You can check at your end
For further process of refund.
Attachments area
[protected]@paytm.com
Mar 30
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Spcharu, mar 31, 11:59:
Hello sunil,
We apologize for the delay in contacting you.
Please be assured that we are working on resolving your concern and will get back to you within 24-48 hours.
If you need any further assistance, please let us know.
Thanks and regards,
Paytm care
Ssgaur2004, mar 30, 17:07:
Sir,
As requested by you, please find attached herewith the statement of my bank account for your verification of the refund of rs. 1652. You can check at your end
For further process of refund.
Thanks & regards,
Sunil sharma
Attachment(S)
[protected].Pdf
This email is a service from paytm care.
[jprw4o-3lmn]
[protected]@paytm.com
Mar 31
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Sprajnish, mar 31, 14:09:
Hello sunil,
We apologize for the inconvenience caused .
Sometimes, we don't get confirmation from the bank that your money has been refunded. In order to verify the same, we request you to please email a copy of your syndicate bank/credit card statement in pdf format, from the date of transaction to till date, to us through which you had made the transaction of rs 1652 on 19 oct 2015 as the bank you have shared is of bank of baroda.
This email is a service from paytm care.
[jprw4o-3lmn]
Sunil sharma
Apr 3
To paytm
Dear sir,
On your request i have sent u my account statement of bank of baroda account linked with user id [protected]. But as i m seeing there is nothing deposited by you, please refund the said amount of rs. 1652 to my paytm wallet linked with my email [protected]@gmail.com, & mobile no. [protected] and sending me sms for my information at the earliest so that i can make another recharge transaction for my mobile and d2h.
Thanks & regards,
Sunil sharma
[protected]@paytm.com
Apr 3
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Ishwar, apr 3, 23:47:
Dear customer,
We are happy to assist you.
We would like to inform/suggest you that as you have done the transaction against order id: [protected] using syndicate bank so we request you to send the bank statement of syndicate bank.
Should you need any further assistance, let us know.
Thanks and regards,
Paytm care
Disclaimer : "please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."
Ssgaur2004, apr 3, 13:01:
Dear sir,
On your request i have sent u my account statement of bank of baroda account linked with user id [protected]. But as i m seeing there is nothing deposited by you, please refund the said amount of rs. 1652 to my paytm wallet linked with my email [protected]@gmail.com, & mobile no. [protected] and sending me sms for my information at the earliest so that i can make another recharge transaction for my mobile and d2h.
Thanks & regards,
Sunil sharma
This email is a service from paytm care.
[jprw4o-3lmn]
[protected]@paytm.com
Apr 7
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Hemant chaurasiya, apr 7, 23:45:
Hello sunil,
Sorry for the inconvenience caused against the order id [protected].
We reviewed and figured out that inr 1652 has already been refunded to your paytm account. It seems that you have used this amount already. Here are your transaction details for the same as mentioned below:
1. Order number: [protected]
2. Amount: inr 50
3. Date of transaction:22 oct 2015
4. Number recharged:recharge of idea mobile [protected]
Please find the wallet history.
Hope this helps!
Thanks and regards,
Paytm care
Disclaimer : "please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."
Attachment(S)
Wallet history 1.Ods
Ssgaur2004, apr 5, 13:09:
Sir,
I have made that transaction from my company's bank account no. [protected], in the name of m/s. Bansal brothers, where i was working at time of making that transaction of rs. 1652.00, but by mistake i have made that transaction repeatedly from paytm app. Now i had left the job from that company and therefore cannot send you the account statement of that company. Hence i would request you to kindly refund back the amount of rs. 1652.00 from that company's account and deposit the amount to my paytm account immediately as i have to made some other transaction. Right now i am out of delhi so please keep this request on priority and inform me accordingly.
This email is a service from paytm care.
[jprw4o-3lmn]
Sunil sharma
Apr 10
To paytm
Sir,
It is near about 01 month but my issue is not still solved
Note down again serial wise as below:
1. On 15.03.2015 vide transaction no. [protected] & order id [protected], i have added rs. 4000.00 in my paytm account from my bank of baroda bank a/c. No.[protected] linked with my paytm account [protected]@gmail.com / [protected].
2. On 16.03.2015 vide transaction no. [protected], i have repeated by mistake a previous refund request of rs. 1652.00 (That refund request was made by me to my company's bank account no. [protected] of syndicate bank, the company name was m/s. Bansal brothers where i was worked before i had worked in that company till 17th of november 2015 and then left my job from this company) i have repeated this transaction again by mistake on 16.03.2015 from my paytm account & rs. 1652.00 were sent to my company's bank account of syndicate bank account and rs. 2400 approx. Were balance at my paytm account after making this wrong transaction of rs. 1652.
3. On 17.03.2015 i have made request to cancel this transaction made by me by mistake and to deposit the amount of rs. 1652.00 to my paytm account for which you have provided the ticket #[protected]: rctkt - others.
4. On 18.03.2015 vide transaction no. [protected], i have transferred rs. 2400.00 to my bank account of bank of baroda no.[protected] linked with my paytm account [protected]@gmail.com / [protected].
Finally, till date the refund request for the transaction of rs. 1652.00 done by me by mistake for which the rs. 1652.00 was refunded to my company's bank account no. [protected] of syndicate bank is not cancelled and therefore not deposited in my paytm account.
Since, i have repeated the transaction for rs. 1652 by mistake from my paytm account, i would request you to bring back that amount of rs. 1652.00 from my company's bank account and deposit this amount to my paytm account back. Also please note that i have left my job from this company & therefore not able to provide the bank statement of my company's bank account no. [protected] of syndicate bank where the rs. 1652 is deposited by me thru a wrong transaction done by mistake.
Please solve this matter at the earliest, otherwise i would have no option except moving to govt regulatories & consumer court to take up this matter of harrasement and deficiency in services by paytm.
Thanks & regards,
Sunil kumar sharma
I have made that transaction from my company's bank account no. [protected], in the name of m/s. Bansal brothers, where i was working at time of making that transaction of rs. 1652.00, but by mistake i have made that transaction repeatedly from paytm app. Now i had left the job from that company and therefore cannot send you the account statement of that company. Hence i would request you to kindly refund back the amount of rs. 1652.00 from that company's account and deposit the amount to my paytm account immediately as i have to made some other transaction. Right now i am out of delhi so please keep this request on priority and inform me accordingly.
Thanks & regards,
Sunil sharma
On thu, mar 17, 2016 at 2:23 pm, wrote:
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Spshibu, mar 18, 02:53:
Hello sunil,
We understand that the refund of inr. 1652 is still not reflecting in your bank account/card. Sometimes, bank takes little longer to get this amount reflected in your bank account/card.
We have checked your account and noticed that you have already initiated a refund request of inr 1652 on[protected] . Your bank may take 3-10 working days (And sometimes even more) to show this money in your account/card. And you can again add money to your paytm wallet.
If your refund is not credited within 10 days, let us know. We will look into this.
If you need any further assistance, please let us know.
Thanks and regards
Paytm care
Ssgaur2004, mar 17, 14:24:
Name: ssgaur2004 | email id: [protected]@gmail.com | order number: rctkt - | message: sir,
Please cancel the transaction no. [protected] dated 16.03.2015 for rs. 1652.00, which was done wrongly by me & deposit the refund of rs. In my paytm wallet urgently.
Thanks & regards,
Sunil sharma | issue type: others | time:[protected]:24:17 |
This email is a service from paytm care.
[jprw4o-3lmn]
Sunil sharma
Attachmentsapr 10
To paytm
[protected] forwarded message[protected]
From: sunil sharma
Date: sun, apr 10, 2016 at 3:23 am
Subject: re: [paytm care] re: rctkt - others
To: paytm customer care
Sir,
It is near about 01 month but my issue is not still solved
Note down again serial wise as below:
1. On 15.03.2015 vide transaction no. [protected] & order id [protected], i have added rs. 4000.00 in my paytm account from my bank of baroda bank a/c. No.[protected] linked with my paytm account [protected]@gmail.com / [protected].
2. On 16.03.2015 vide transaction no. [protected], i have repeated by mistake a previous refund request of rs. 1652.00 (That refund request was made by me to my company's bank account no. [protected] of syndicate bank, the company name was m/s. Bansal brothers where i was worked before i had worked in that company till 17th of november 2015 and then left my job from this company) i have repeated this transaction again by mistake on 16.03.2015 from my paytm account & rs. 1652.00 were sent to my company's bank account of syndicate bank account and rs. 2400 approx. Were balance at my paytm account after making this wrong transaction of rs. 1652.
3. On 17.03.2015 i have made request to cancel this transaction made by me by mistake and to deposit the amount of rs. 1652.00 to my paytm account for which you have provided the ticket #[protected]: rctkt - others.
4. On 18.03.2015 vide transaction no. [protected], i have transferred rs. 2400.00 to my bank account of bank of baroda no.[protected] linked with my paytm account [protected]@gmail.com / [protected].
Finally, till date the refund request for the transaction of rs. 1652.00 done by me by mistake for which the rs. 1652.00 was refunded to my company's bank account no. [protected] of syndicate bank is not cancelled and therefore not deposited in my paytm account.
Since, i have repeated the transaction for rs. 1652 by mistake from my paytm account, i would request you to bring back that amount of rs. 1652.00 from my company's bank account and deposit this amount to my paytm account back. Also please note that i have left my job from this company & therefore not able to provide the bank statement of my company's bank account no. [protected] of syndicate bank where the rs. 1652 is deposited by me thru a wrong transaction done by mistake.
Statement of my bank account linked with paytm and paytm wallet history is attached herewith for your reference.
2 attachments
[protected]@paytm.com
Apr 12
To me
Regarding your experience with paytm
Ticket #[protected]: rctkt - others
Hemant chaurasiya, apr 12, 20:09:
Hello sunil,
Sorry for the inconvenience caused against the order id [protected].
We would like to inform you that, you have initiated a refund request on[protected] at 17:52:32.0 from your paytm wallet and the amount has already been transferred to that account.We would request you to kindly co-ordinate with the bank against the same.
Should you need any further assistance, let us know.
Thanks and regards,
Paytm care
Disclaimer : "please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."
Ssgaur2004, apr 10, 15:56:
[protected] forwarded message[protected]
From: sunil sharma
Date: sun, apr 10, 2016 at 3:23 am
Subject: re: [paytm care] re: rctkt - others
To: paytm customer care
Sir,
It is near about 01 month but my issue is not still solved
Note down again serial wise as below:
1. On 15.03.2015 vide transaction no. [protected] & order id [protected], i have added rs. 4000.00 in my paytm account from my bank of baroda bank a/c. No.[protected] linked with my paytm account [protected]@gmail.com / [protected].
2. On 16.03.2015 vide transaction no. [protected], i have repeated by mistake a previous refund request of rs. 1652.00 (That refund request was made by me to my company's bank account no. [protected] of syndicate bank, the company name was m/s. Bansal brothers where i was worked before i had worked in that company till 17th of november 2015 and then left my job from this company) i have repeated this transaction again by mistake on 16.03.2015 from my paytm account & rs. 1652.00 were sent to my company's bank account of syndicate bank account and rs. 2400 approx. Were balance at my paytm account after making this wrong transaction of rs. 1652.
3. On 17.03.2015 i have made request to cancel this transaction made by me by mistake and to deposit the amount of rs. 1652.00 to my paytm account for which you have provided the ticket #[protected]: rctkt - others. (Http://paytm.Zendesk.com/requests/[protected]
4. On 18.03.2015 vide transaction no. [protected], i have transferred rs. 2400.00 to my bank account of bank of baroda no.[protected] linked with my paytm account [protected]@gmail.com / [protected].
Finally, till date the refund request for the transaction of rs. 1652.00 done by me by mistake for which the rs. 1652.00 was refunded to my company's bank account no. [protected] of syndicate bank is not cancelled and therefore not deposited in my paytm account.
Since, i have repeated the transaction for rs. 1652 by mistake from my paytm account, i would request you to bring back that amount of rs. 1652.00 from my company's bank account and deposit this amount to my paytm account back. Also please note that i have left my job from this company & therefore not able to provide the bank statement of my company's bank account no. [protected] of syndicate bank where the rs. 1652 is deposited by me thru a wrong transaction done by mistake.
Statement of my bank account linked with paytm and paytm wallet history is attached herewith for your reference.
Please solve this matter at the earliest, otherwise i would have no option except moving to govt regulatories & consumer court to take up this matter of harrasement and deficiency in services by paytm.
Thanks & regards,
Sunil kumar sharma
I have made that transaction from my company's bank account no. [protected], in the name of m/s. Bansal brothers, where i was working at time of making that transaction of rs. 1652.00, but by mistake i have made that transaction repeatedly from paytm app. Now i had left the job from that company and therefore cannot send you the account statement of that company. Hence i would request you to kindly refund back the amount of rs. 1652.00 from that company's account and deposit the amount to my paytm account immediately as i have to made some other transaction. Right now i am out of delhi so please keep this request on priority and inform me accordingly.
Thanks & regards,
Sunil sharma
Attachment(S)
Sunil kumar sharma1.Xls
Wallet history 1.Ods
Ssgaur2004, apr 10, 15:53:
Sir,
It is near about 01 month but my issue is not still solved
Note down again serial wise as below:
1. On 15.03.2015 vide transaction no. [protected] & order id [protected], i have added rs. 4000.00 in my paytm account from my bank of baroda bank a/c. No.[protected] linked with my paytm account [protected]@gmail.com / [protected].
2. On 16.03.2015 vide transaction no. [protected], i have repeated by mistake a previous refund request of rs. 1652.00 (That refund request was made by me to my company's bank account no. [protected] of syndicate bank, the company name was m/s. Bansal brothers where i was worked before i had worked in that company till 17th of november 2015 and then left my job from this company) i have repeated this transaction again by mistake on 16.03.2015 from my paytm account & rs. 1652.00 were sent to my company's bank account of syndicate bank account and rs. 2400 approx. Were balance at my paytm account after making this wrong transaction of rs. 1652.
3. On 17.03.2015 i have made request to cancel this transaction made by me by mistake and to deposit the amount of rs. 1652.00 to my paytm account for which you have provided the ticket #[protected]: rctkt - others. (Http://paytm.Zendesk.com/requests/[protected]
4. On 18.03.2015 vide transaction no. [protected], i have transferred rs. 2400.00 to my bank account of bank of baroda no.[protected] linked with my paytm account [protected]@gmail.com / [protected].
Finally, till date the refund request for the transaction of rs. 1652.00 done by me by mistake for which the rs. 1652.00 was refunded to my company's bank account no. [protected] of syndicate bank is not cancelled and therefore not deposited in my paytm account.
Since, i have repeated the transaction for rs. 1652 by mistake from my paytm account, i would request you to bring back that amount of rs. 1652.00 from my company's bank account and deposit this amount to my paytm account back. Also please note that i have left my job from this company & therefore not able to provide the bank statement of my company's bank account no. [protected] of syndicate bank where the rs. 1652 is deposited by me thru a wrong transaction done by mistake.
Please solve this matter at the earliest, otherwise i would have no option except moving to govt regulatories & consumer court to take up this matter of harrasement and deficiency in services by paytm.
Thanks & regards,
Sunil kumar sharma
I have made that transaction from my company's bank account no. [protected], in the name of m/s. Bansal brothers, where i was working at time of making that transaction of rs. 1652.00, but by mistake i have made that transaction repeatedly from paytm app. Now i had left the job from that company and therefore cannot send you the account statement of that company. Hence i would request you to kindly refund back the amount of rs. 1652.00 from that company's account and deposit the amount to my paytm account immediately as i have to made some other transaction. Right now i am out of delhi so please keep this request on priority and inform me accordingly.
This email is a service from paytm care.
[jprw4o-3lmn]
Sunil sharma
Apr 13
To cybercell, paytm
Dear mr. H chaurasia,
This is a month old issue which is going on & on till day.
1. Did you know what is the actual problem to be solved??
2. If you don't know read all mails sent by me to paytm followed by this one.
3. This dilemma is totally created by paytm staff, just because of not tried ever to understand my wallet issue.
4. You do one thing show me some presence of mind during work time at paytm
5. You have to cancel the transaction vide id [protected] as mentioned below and deposit back the rs. 1652 to my paytm wallet back.
Transferred to bank
Paytm cash txn id [protected]
[protected]:52:32 pm
Please take up this is on priority.
Paytm cybercell
Apr 13
To me
##- please type your reply above this line -##
Hi there,
We have received your request. Your ticket number is (108008) and is being reviewed by our fraud reporting staff.
We will revert you back as soon as possible.
Best,
Paytm fraud monitoring team
This email is a service from paytm cybercell. Delivered by zendesk
[jll5x7-eg7j]
Paytm care
Apr 17
To me
Hello sunil,
We apologize for the delay in contacting you.
Please be assured that we are working on resolving your concern and will get back to you within 24-48 hours.
If you need any further assistance, please let us know.
Thanks and regards,
Paytm care
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