Paytm — Order failed but amount debited

Address: Kolkata, West Bengal

With reference to ticket id 03059220 my account was debited by Rs. 3250 but the order for payment of CESC electricity billpayment failed on 29.05.2016. I have complained several times to paytm care but till now my refund has not been initiated nor have i got any reply from paytm. I regret using paytm its not trustworthy.please Look into the matter seriously and refund my amount at the earliest.