Paytm — Order no-[protected] failed

Address: Gautam Buddh Nagar, Uttar Pradesh, 523240

Website: Paytm

Orderno-[protected] done at 7.30 pm on april 19th... Status is payment confirmation awaiting... But in my account recharge amount 299rs was debited even though recharge is not done. I raise request to paytm care they send me a ticket no-[protected]h0xgiaar...
They didn't do anything after that...