[Resolved]  Paytm Payments Bank — fraud of 2, 000

I purchased clothes form myntra.com
On 19th may 2018
Paid online using debit card
Paid successfully at: myntra design pvt ltd mumbai
Paid using: digital rupay debit card transaction id: s24048816 reference no:[protected]
Amount : ₹ 12, 467.75

I returned 4 products as i had an issue with my size.
They processed refund for four of the products.
But i received refund for only 2 products.
I received the refund for 2 products as follows:
Product 1
Refund received 28th may 2018
Received from: myntra design pvt ltd mumbai mhin
Transaction id: s56281484
Reference no:[protected]
Amount : ₹800.01

Product 2
Refund received 28th may 2018
Received from: myntra design pvt ltd mumbai mhin
Transaction id: s56281484
Reference no:[protected]
Amount : ₹1, 910.53

Whereas i didn’t received the refund for 2 more products which i returned.
I contacted myntra they gave me bank reference number for both the products and said they have processed the refund and that’s the last step from their side. They said me to contact my bank. They gave me a confirmation male confirming that they did the payment.

Mail from myntra:
“ dear chetan

Thank you for contacting myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

Amount rs. 497.45 bank reference number is - 30001081518139102456529
Amount - rs. -1432.99 - bank reference number is - 30001081498139102456523

Some nationalized banks may take more time than normal to credit the amount. if your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.


Thank you for your patience & co-operation. “

I need my refund. I contacted paytm customer care 5-6 times.