Paytm — Wrong product delivered - ticket no. 0160178

Address: Indore, Madhya Pradesh, 452001

Website: www.paytm.com

Dear sir/mam,

I have order jockey multi-color boxer with paytm and delivered by them, but the problem is that the color and quality is different what i seen at the time of order.
I have already mail them regarding this matter on [protected]@paytm, but not get any satisfactory response from them, even from last 3-4 days they are not replying on mail. And they also dont have proper number to contact

I am totally unsatisfied, so request you to please look in this matter.

Mail copy :-
Ref : 01610178 your query with paytm care (Sf)
Inbox
X

Paytm care
Apr 30 (6 days ago)

To me
Regarding your experience with paytm
Ticket # 01610178 : problem in received product
Hi ankitagarg129,

Thank you for writing in to us. Your ticket no is 01610178.

We will get back to you at the earliest.

Thank you for your patience.

Paytm care team

Ankitagarg129, name: | email id: [protected]@gmail.com | order number: [protected] | message: dear team we have received product is totally different in quality and colour so kindly return the same. | issue type: problem in received product | time: 30/4/2016 |
This email is a service from paytm care.
Ref:_00d28dppr._50028hjgoy:ref


Paytm care
May 1 (5 days ago)

To me
Hello ankita,

Thank you for contacting paytm.

This is with regards to the concern which you have registered with paytm against the order number [protected].

We understand your concern and offer our sincere apologies for the inconvenience caused. To resolve this issue, please share the images of the product, invoice and the packaging (Inner/outer). Also, please confirm whether the packaging was sealed or open when the product was delivered.

Once you send us these details, we will co-ordinate with the concerned departments to help resolve this incident faster.In case, the seller fails to deliver the right product, we assure you to process a refund to your paytm wallet (If applicable). Kindly share the image as soon as possible.

We hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-
""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""

Ref:_00d28dppr._50028hjgoy:ref

Paytm care [protected]@paytm.com via 5znovjg2hh1jiw64.9xwnvt4.28-dppreaa. Ap2. Bnc. Salesforce.com
May 1 (5 days ago)

To me
Regarding your experience with paytm
Ticket # 01610178 : returns and refunds
Hi ankitagarg129,

Thank you for writing in to us. Your ticket no is 01610178.

We will get back to you at the earliest.

Thank you for your patience.

Paytm care team

Ankitagarg129, name: | email id: [protected]@gmail.com | order number: [protected] | message: dear team we have received product is totally different in quality and colour so kindly return the same. | issue type: returns and refunds | time: 4/30/2016 |


Ankita sharma
Attachmentsmay 1 (5 days ago)

To care
Yes we have open to see product but colour and quality is totally different, so its humble request you to please return the same.


4 attachments


Paytm care
May 1 (5 days ago)

To me
Hello ankita,

Thank you for placing the order # with paytm.

Thank you for sharing images.

We would like to inform you that the images of invoice that you have shared are not clear. We request you to share the images of invoice and outer packaging with better clarity as soon as possible so that we can verify the issue and help you in a better way.

Hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""


— original message —
From: ankita sharma [[protected]@gmail.com]
Sent: 5/1/2016 10:29 am
To: [protected]@paytm.com
Subject: fwd: ref : 01610178 your query with paytm care (Sf)

Yes we have open to see product but colour and quality is totally different, so its humble request you to please return the same.

— forwarded message —
From: "paytm care"
Date: may 1, 2016 4:47 am
Subject: ref : 01610178 your query with paytm care (Sf)
To: "[protected]@gmail.com"
Cc:

Hello ankita,

Thank you for contacting paytm.

This is with regards to the concern which you have registered with paytm against the order number [protected].

We understand your concern and offer our sincere apologies for the inconvenience caused. To resolve this issue, please share the images of the product, invoice and the packaging (Inner/outer). Also, please confirm whether the packaging was sealed or open when the product was delivered.

Once you send us these details, we will co-ordinate with the concerned departments to help resolve this incident faster.In case, the seller fails to deliver the right product, we assure you to process a refund to your paytm wallet (If applicable). Kindly share the image as soon as possible.

We hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-
""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""


Ref:_00d28dppr._50028hjgoy:ref

Paytm care via z31vsb0jeoroeb7o.7katn.28-dppreaa. Ap2. Bnc. Salesforce.com
May 1 (5 days ago)

To me


Ankita sharma
Attachmentsmay 2 (4 days ago)

To paytm
Please find the attachment of invoice.


Attachments area

Paytm care may 2 (4 days ago)
Hello ankit, thanks for shopping with us. We apologize for the inconvenience...

Ankita sharma
Attachmentsmay 2 (4 days ago)

To paytm
Dear as i already told you color is totally different and quality is very poor and i don't want to keep this any more and i also regret that i have ordered with you.

Kindly find the attach order images and revert whether it is same or not.

And i don't expect this kind of reply from your side,
Firstly your seller delivered wrong colour product and you also doing the same.

Request you to please make return for maintaining good future relations.


3 attachments


Ankita sharma
Attachmentsmay 4 (2 days ago)

To paytm
Dear team,

Still not got any reply from your side, kindly revert asap.

3 attachments


Ankita sharma
Attachmentsmay 5 (1 day ago)

To paytm
Reminder 2

Kindly update otherwise i will have to put the same case in consumer forum.