[Resolved]  Pepsico India — expired product

Address: Sri Ranga Cost Price Shop,, Basment Laxmi Prabha Enclave, Chennai Trunk Road', Thiruvanaikoil,, 620005

I own a super market named SRI RANGA COST PRICE SHOP in trichy, tamilnadu. As you are aware of the fact that Pepsi is one of the leading brand people come asking for in a super market. But lately because of the political climate and the people sentiments of tamilnadu people has made the the leading cola brands like coke a cola and yourself to shed up to 80% of the market in our state. After that it was a huge task to reinstate the brand and develop the same.

I wonder if it is the inefficiency of the distributors you appoint or the inefficiency of the pepsi co itself the distributors are been changed once in three months (most of time no distributors), i have no issues on that unless i get the stock regularly. Its common in business that some of the products will not sell as expected and that has to be returned to the supplier (General Rule). But in trichy we are not getting stock regularly and when we track the distributor and place an order the product we get will be the product that expires the same month and eventually the product will expire in a week or two.

The return policy of Pepsico will be like that of a choor bazar - pirated VCD vendor - goods once sold cannot be taken back. The distributor who signs the dealership thinks that he is a separate company that does not deal with the pepsi co and has his own stock return policy ie never take return and he approves that pepsico never take return. If that is so please give it in writing or reply in this same mail that pepsi co does not have a return policy or will never take return.

Yesterday i receive stocks that expire on 02/10/2019. How do you expect us to sell all the products in 20 days. The sales officer behaves like a local tobacco vendor who sells beedi and provides a bill like one with no GST, the will be like a quotation. I use to wonder why pepsi co had a down fall since 2015 and i thought it was unfair that the TN politics has taken toll on cola companies. Now i feel it is well deserved defeat for pepsi co.

I have a return product worth Rs. 712 which is lying with me for over 6 months and have been calling ever changing distributors for the return of the products, tell me a solution for this
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Jan 5, 2020
Complaint marked as Resolved 
PepsiCo India customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2019
PepsiCo India Customer Care's response
Hi Srishylesh, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
Verified Support
Dec 04, 2019
PepsiCo India Customer Care's response
Hi Srishylesh, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.
 
1 Comment

Comments

Same situation i have. I purchased stock in huge quantity before lockdown imposed in April 2021. But when unlocking started in June 2021 almost stock is expired. I called at customer care they said we don't have return policy please contact your local distributor. Local distributor was denying from starting. Please solve my problem.

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