At the very first time i submitted the complaint about the issue i was facing for my 43 inch led tv, that is display was not working only the audio was working. Within 1-2 days an engineer visited, he did'nt even touch the tv as soon as he turned on the tv it started working properly, he took the visiting charge. As soon as he left we again started facing the same problem. Again i made a second complaint to the philips customer care, they said "in there system its been shown that our first complaint is still no resolved, so they'll just put the reminder and engineer will be visiting in two days". But after then no one visited for 15-20 days. After few days one guy visited (Named vinod) he inspected the tv and said the blacklight needs to be get replaced, charges would be 1450/- (Travelling+service charge), on which we agreed
He said (Vinod) that he would be taking tv by tommorow, it will take a week for tv to be get repaired. After then again he did'nt even call back. After two days i called him and asked he said part is not available, he gave me some other guy number (Named ramdas sawant), when i called the second guy (Ramdas) he said "that the part is available, next day philips technician will come to take the tv." i said that we are not available for two days on that he aksed me to call back when we reached. On sunday i called him (Ramdas) he said that today is sunday, by tommorow he'll send the technician. Again i just asked to confirm whether the part is available or not on that he said yes its available. Next day monday no one came, we waited till monday. On tuesday (Today 12/02/2019) i called him (Ramdas) and now he said that the part is not available, within this week your tv will get done.
These guys are just fooling customer. Philips definately should look after these.
Its almost been a month my issue is still not resolved, such a bad service by philips. Hope so it would now get resolved asap, or else would never recommend philips product to anyone
My complaint no is mum[protected]/ mum[protected] Was this information helpful? | 
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