Philips India — dealer not authorized any more and change in service network troubles

Address: 560076

My 55 in TV stopped showing Video in Jan '19. The job was assigned to Delta service, BTM Layout. TV was returned after service on 1 Feb '19 with two month's warranty. The problem resurfaced in about 40-45 days.

Delta service took it for repair and returned with a fix on 12 Apr '19. The fix failed again within 15-20 days. I raise the problem again with Philips and they assigned Delta for service. Delta asked me to drop the set with them, which I did on 13 May '19.

The service is not yet complete. Philips says (numerous mails and a couple of calls) Delta is not our dealer any more, Per Delta services the authorization discontinued after end Jun '19. I dropped the TV with them almost 1.5 months before the they ceased to be an authorized dealer. Also they claim the set is under repair/ test.

One thing I am really unhappy with is "Philips trying to wash their hands-off' merely saying rhetorically Delta is not authorized dealer any more. Philips neither notified me about the change nor made decent transition plan working with customers and their service network.

I need Philips to own-up and bring a quick and good resolution to this.