Philips India — dealer not authorized any more and change in service network troubles

Address: 560076

My 55 in TV stopped showing Video in Jan '19. The job was assigned to Delta service, BTM Layout. TV was returned after service on 1 Feb '19 with two month's warranty. The problem resurfaced in about 40-45 days.

Delta service took it for repair and returned with a fix on 12 Apr '19. The fix failed again within 15-20 days. I raise the problem again with Philips and they assigned Delta for service. Delta asked me to drop the set with them, which I did on 13 May '19.

The service is not yet complete. Philips says (numerous mails and a couple of calls) Delta is not our dealer any more, Per Delta services the authorization discontinued after end Jun '19. I dropped the TV with them almost 1.5 months before the they ceased to be an authorized dealer. Also they claim the set is under repair/ test.

One thing I am really unhappy with is "Philips trying to wash their hands-off' merely saying rhetorically Delta is not authorized dealer any more. Philips neither notified me about the change nor made decent transition plan working with customers and their service network.

I need Philips to own-up and bring a quick and good resolution to this.
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Philips India customer support has been notified about the posted complaint.
Jul 12, 2019
Updated by Sreenivasa Rao Suraparaju
One more thing, the customer service has not given me any escalation contact despite repeated requests.
 
2 Comments

Comments

In my trimmer there is hair
How it is possible to have hair on new product
I need a exchange on it
I don't want to use this product any more

This company offer on me 1800 pay for job opportunities So I want your help true Or not mobile no [protected] only call for me and message gmail
gopinathgp's reply, Jul 8, 2019
Bhartiya Rojgar <Bhartiya.Rojgar@job4u.com>

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