Philips India — faulty mixer grinder model no. philips smart mg hl 7777/00 4 jars 750w

Address: PLOT NO.167, BRAJANATHCHAK,HALDIA

I am writing this mail with pain and agony caused by your Company. I bring to your notice that I had
purchased Mixer Grinder model no. Philips Smart MG HL 7777/00 4 JARS 750W from Infiniti Retail Ltd.
(Croma), Kolkata under Invoice no. SLA[protected] dated[protected]. (copy attached)

But ever since I bought it I am unable to use it is faulty and did not work. I complained to your
Customer Service dept. through phone, but after several calls your representative Mr.Pawan called 0n
31st May 2024 but that too did not work and guided me through video call but that too did not work.
Thereafter one local service man came to Haldia from Panskura and asked me to come with the appliance
at a local shop and refused to come to my home. With great difficulty I took the heavy Mixer Grinder to
the shop there he checked and took away one part of the appliance stating that he will change the part.

But he did not return. I several time called to your helpline number and complained about this but the
problem did not get solved and no proper reply was given by your people. I have few complain nos. given
below.

Complained on[protected] complain no.[protected]
Complained on[protected] complain no.[protected]
Complained on[protected] complaint of[protected] was retaken by Mr.Visvesh

I am very much disturbed with your Company and want an immediate solution and want you to replace my
mixer grinder, since it has not been used since purchase and is a faulty piece. It is very sad that we
have bought this appliance from such a reputed store i.e. Croma. I am receiving only assurance but no action, even the person who has taken away one part of Mixer Grinder has not returned it nor replied. I want an immediate replacement.