Philips India — food processor jar

Address: Vijay Electronics, T.C 12/481(1), Thekkummoodu, TVM-35, Thiruvananthapuram, Kerala

Complaint against poor service
Today i have had a very bad and bitter experience with your authorized agency m/s vijay electronics, pavithram, tc 12/481 (1), thekkummppdu, vanchiyoor trivandrum 695035, kerala state. I have been using a philips dap food processor 500w with break resistant jar in my kitchen. Unexpectedly the jar was broken and therefore i approached your agency on 19/04/2019 for replacement. The service that i experienced at the agency is of very poor in quality. There is no responsible person in the counter to attend the clients. I have to wait there in their office for more than one hour to get a reply from the agency regarding my issue.in one stage they replied that the product that i am using is not marketing at present. Therefore they expressed their inability to replace the item. But after some discussion by the reception with some other staff, they agreed to replace the item, and received rs.1000 towards advance (Copy of receipt attached). After ten days i contacted them to know the fate of the product. I didn’t get a definite reply from them. Again after one week i contacted them. Still they could not answer to my call. Every time they are trying to escape from their responsibility saying that the part is dispatched and awaiting delivery etc. Etc. It is clear prima facie itself they are not serious about my request nearly one month before. And to my embarrassment, they are actualy insulting me which is unexpected of an authoried agency of an internationally reputed company like yours. At last on 13th may i visited their office and enquired about the jar. I received the same reply that the jar is in transit and will reach shortly. But i am not in a position to take in to confidence to the agency’s words and demand back the advance amount of rs.1000. But the agency refused my request and turned me out.

I am in very urgent need of replacement of the jar especially because all my children and grand children are at home for enjoying their vacation with me. The negative attitude and also the inordinate delay of m/s vijay electronics put me in untold mental agony.

I hope you will immediately look in to my complaint and to do the needful to redress it expeditiously while taking appropriate action against your erring authorized agency which is bent on tarnishing the image of your reputed company without necessitating legal steps from my side.

Thanking you
Yours truly
N. Rajendran