Philips India — home theater not working

Address: A 64 25 Futa road hari singh public school noida sec 63, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir.
I inform you that I have a hometheather of Philip's company .purchased from Vijay sales at noida. I prodouct is under warranty and last 9 days I m facing many problem . Sunday 2 june 2019 I had register a complaint against my hometheather on call customer service portal my complaint job no is[protected]. and now 9 days my complaint is ajtice. Philip's is big brand of india and highest deal in electronics sector .. But service centre is very poor staff working quality is very bad. Staff does not contact to customers .1st time
Service centre my complaint sent to ghaziabad centre and 2nd time Noida service centre and now noida service centre contact person Rajesh G told me your area is under ghaziabad so we are not vist your house . Why you waste customer time . pls suggest me what should I do .hope you will take a posstive action .