| Address: Flat No. 804, Iscon Habitat, New Alkapuri, Gotri, Vadodara 390021 |
Dear Sir/Madam,
I had bought the above Home Theatre System from ‘Home Solutions Retail (India) Limited, Mumbai, on 24/11/2004. It was working satisfactorily till one day it stopped working, (there was no display). I had given the unit for repairs to your authorised Service Centre (M/s Amrut Services) in Vadodara on September 2023.
However to my dismay, the service centre reported that the unit could not be repaired as it was too old. You will appreciate my predicament. Now I have to buy a new system which I cannot afford.
You might be aware that the Government of India (under consumer affair) has initiated a “Right to repair” in order to facilitate consumers like myself and to reduce the environmental damages so caused by scrapping electronic items.
In view of the above and as a responsible company, , I urge you to reconsider my case and initiate action as required and direct the Authorised Service centre and provide them with all help and spare parts to enable to repair the said Home Theatre.
I would be grateful for your help in this matter so that I am not faced to resort to any further action as may be required.
Regards,
Shantanu Mitra
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