| Address: H.no.3-4-134, flat no. 301, Skill Legacy Apts, Opp Shalini hospiyal, Barkatpura, Hyderabad, Andhra Pradesh, 500027 |
Dear sir,
I have given my philips television for repair at authorised service centre at himayatnagar on 9th march 19
They said the the will replace the board n since they were not able to get original board, i was informed they would replace with an alternative. For which i agreed but what they failed to inform me is that in place of 3 usb port (2 hdmi n 1 usb) n 3 av points, i would get only one usb n one av... When i give in an authorised service centre i expect it to have the same number of points. Otherwise whats the need to give them. N mind you the work done is unacceptable (Pics attached). I was charged 5500 for such shabby work.
I then got connected with mr arun the manager there n he took back the tv n promised to replaced it. I have been in regular touch with him n he promises monday n the monday never comes. Its two months now n the service centre thinks the only work a customer has is to call them up... Is it a harassment from your side.in the mean time i did visit the centre n nobody is bothering to answer.
Mr arun takes calls according to his convenience and never returns calls.
Finally i asked him for an alternate tv for which they agree n never delivered n when enquired they wanted to come when the service centre closes around 8 in the night. Also after multiple calls to them
Doesnt your company have any responsibility towards the customer... Is it only the customer who has to follow up.
Looking for a prompt n fast solution.
Sorry to say none o[censored]r customer care no. Works
Regards
Dr dolar
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