Philips India — in the ear earphone - she1505bk/94

Address: Faridabad, Haryana, 121002

I have purchased Philips SHE1505BK earphone last year i.e. 11th October 2018 from Paytm order ID [protected]. At the time of purchase, the product was quoted with 1 year warranty on the Paytm as well as on the other sites such as Flipkart and Snapdeal etc.

But in 2019, the similar model's warranty period is changed to 6 months from the date of purchase. Now to claim my warranty the Philips support is telling me that there is only 6 months warranty on the product. Even though i have the valid bill, they are demanding the proof of warranty i.e. the warranty card which i don't have anymore. The service center is also demanding warranty card and not accepting the valid bill which i have.

My concern is that they are not accepting the fact of 1 year warranty and they are fooling the customers just because they want a warranty card. I've mailed them a lot along with the attached bill and the proof of 1 year warranty i.e. screenshots of different sites where it is clearly mentioned that there is 1 year warranty on the product. But they are not helping me. I need to claim my warranty before 11th October 2019.

I'm attaching the bill and screenshots of proof of 1 year warranty. Please help me ASAP!